Omnichannel & Customer Engagment

What is omnichannel?  Simply put, omnichannel is a way for retail consumers to shop the way that works best for them. In its early days, omnichannel meant mail orders and merchandise catalogs. Today, omnichannel retail can range from online and mobile shopping to brick-and-mortar or in-store merchandise pickups. In today’s world of advancing technology, this is the way of the future; consumers will be determining retail patterns, not vice versa.

Today’s customers want a hassle-free shopping experience

In this age of technology, retail consumers are not just looking for companies that sell their favorite products—they are looking for companies that can deliver a seamless shopping experience. But what does that really mean?

Customers want to look at and purchase an item online, then pick it up in a brick-and-mortar store the next day. And if retailers want to be successful, they won’t only implement these practices, they will wholeheartedly embrace what comes next. Your company needs to always be available. This means that your point of sale system should not regularly experience technical difficulties.

Start improving your customer experience today

Because many companies are implementing omnichannel strategies to boost customer engagement, retail shoppers have come to expect a seamless experience. So what does this mean for your company? If you have not already implemented omnichannel POS systems that work together with mobile devices, wearable technology, and the internet, there is no better time to start than right now.

Lillii RNB is the solution

Lillii RNB specializes in retail point of sale systems, and can help your company get ready to accept payments from all the methods customers use to shop. With Lillii RNB’s retail POS solution, you can provide your customers with a faster, simpler, and smarter way to shop.

 

What does this include?

  • Paying online then picking up in the store

  • Seamless access to your system

  • One consolidated, comprehensive POS system

With Lillii RNB, you can provide your customers with uninterrupted access to your system, no matter how they choose to shop. Engage your customer BEFORE they enter your store via mobile devices, wearable technology, and the internet. Lillii RNB can help you improve your POS and increase customer engagement with omnichannel technology. Provide your contact info below and one of our market specialists will be in touch soon.

 

See What Our Clients Have to Say

Cox Communications:

Lillii RNB assisted Cox Communication’s retail group with the upgrade of their Oracle Retail POS (ORPOS solution from 13.3 to 14.1). The projected was facilitated by Accenture and the Lillii RNB team was brought in to assist with the ORPOS solution. The project started as a five-week “Proof of Concept,” and is still ongoing.

 

“Congratulations on the successful upgrade of POS 14.1 to all the retails stores! This is truly a great accomplishment…proud moment for our Retail Team and Accenture!”

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